Customer Experience Lead

Opal Camera Inc. is hiring a leader to own and grow its customer experience team.

Backed by top investors like Founders Fund, Alexis Ohanian, the founders of Instagram, Airbnb, Flexport and more, Opal is building a new toolset for remote teams. The first product, the Opal C1

Responsible for

  • Owning the customer experience throughout the entire customer lifecycle
  • Spinning up new processes and experiences: onboarding, return experience, fault handling, and more
  • Recruiting and landing customer experience talent
  • Working with product to inform the roadmap and improve the customer experience


  • A history of building and leading customer-obsessed, empathetic teams
  • Bachelors degree or equivalent